These terms and conditions of business shall apply to all contracts and orders made with clients by Liquid Imaging.
PRICES:
All prices quoted are strictly net, exclusive of Value Added Tax, VAT will be charged at the current rate. Quotations do not include graphic design, artwork preparation to print, scans, prints, delivery or installation unless specifically stated. All quotations are valid for 30 days from issue and are subject to view of customer's originals, disks, artwork, and detailed instructions. Liquid Imaging reserves the right to alter the price and terms of the quotation if, upon inspection of the clients order, they differ significantly from the specification or timescales understood by Liquid Imaging when the quotation was given. Prints are quoted for direct output only from client’s print ready file. Any design/art working/proofing time required is charged at £85 per hour + VAT.
PURCHASE ORDER AND LEAD TIME:
Liquid Imaging require from all account holders an official hard copy purchase order on company letter headed paper or official company purchase order form to commence production. For all non-account holders production lead times commence from receipt of cleared payment and any other relevant information confirmed in writing. If applicable, production will also only commence upon receipt of print ready digital artwork and completed installation report forms. Lead times could extend if any additional work or special requirements are ordered not included in the original quotation or if there is a delay in client's approval of any required proofs or job specifications. Liquid Imaging will use its best endeavours to ensure that orders are completed within the times quoted but will not accept any liability for damages in the event of failure to comply. Liquid Imaging cannot accept any claim for consequential loss no matter how caused. Production lead times are subject to confirmation at time of placing the order.
CANCELLATION:
If a payment has been made in advance no refund will be given under any circumstances. If you are an account customer you will be liable for 75% of the total cost of your job in the event of any cancellations. This is irrespective of whether a job has commenced or not.
DELIVERIES:
We use 3rd party courier services for our deliveries. All our items are dispatched using next day services, however we cannot guarantee that your item will arrive the next day due and no courier in the UK offers 100% guaranteed next day delivery. Deliveries are made between 8am-6pm and sometimes later. It is essential that the delivery address you provide can accept deliveries during those hours. In the event that a delivery is missed, the item may be sent back to a depot where you will have to arrange collection, or attempted to be redelivered to you. In such an event it will be your responsibility to organise this. We cannot assist with missed deliveries. In the event your delivery is delayed or lost, we cannot offer any compensation, refunds or reprints. It will be your responsibility to organise compensation from the couriers. We will not take any responsibility for delivery addresses made to Universities that go missing or do not arrive. For Universities or large buildings that have a designated 'Goods In' area, couriers will only deliver there and not to specific rooms or locations within the building. If there is more than one Goods In, we cannot take responsibility on which one the couriers deliver to. We strongly advise using a residential address or somewhere that it is easy for couriers to access and especially where somebody is available to receive the delivery between 8am - 6pm. No refunds or replacements will be given under any such circumstances.
REFUNDS:
Any refunds, without exception will incur a £2.50 administration fee.
TERMS OF PAYMENT:
Liquid Imaging require full payment with purchase order from all non-account customers to commence production and/or dispatch of goods.
Credit/Debit cards:
We accept Visa and Mastercard Debit and Credit Cards.
Opening an account:
New customer credit account for strictly 30 days credit can be opened after completion of five jobs and when the client's cumulative spending with us has surpassed £5000 + VAT.
When all of these conditions have been met application forms are available upon request.
The strictly 30 day credit account can only be opened once the application form has been completed and the following conditions have been met in full as follows: |
- Full name of the business, and whether the business trades under a different name.
- Registration number, if it is a limited company.
- How much credit is required.
- Who is the contact for payment queries, address, telephone, fax and e-mail address.
- Where to send invoices.
- Bank address sort code and account number.
- Details of at least 2 trade references, which must be regular suppliers.
- Request for consent to obtain a bank reference and request to obtain credit references, if a fee is charged for this facility it will be charged to the client.
- Full payment must be received within 30 days of date of invoice for account holders.
- Liquid Imaging reserves the right to charge an additional percentage per month on overdue accounts in line with commercial debt regulations for small businesses. This charge is calculated at the current Bank of England base rate plus 8%.
- All invoice queries must be notified to Liquid Imaging in writing within seven days of the invoice date.
- Liquid Imaging retains title to the goods until all amounts due from the Client are paid in full. In the event of the client being unable to pay his debts, Liquid Imaging may enter the Client¹s premises and recover the goods, which are its property by virtue of this clause.
- Liquid Imaging, in line with other organisations incorporate creditworthiness through a professional credit company to establish credit ratings and we are obliged/committed to act upon their information to ensure "Good and Fair Credit Management".
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COPYRIGHT:
It is understood that the placing of an order constitutes a warranty by the Client that he/she is fully entitled to the copyright in any material made available to Liquid Imaging and that he/she has secured all necessary authority and permission in respect of the use thereof, and the Client assumes absolute liability for any resulting action brought by a third party.
DESIGNS:
Designs, drawings and artwork produced by Liquid Imaging remain their property and cannot be traced, copied or exhibited to any third party without written consent or until specifically paid for in full. Liquid Imaging will send a proof of digital artwork designed as a PDF or in an alternative specified digital format if requested. Hard copy proofs are available at an additional cost. Once a proof is approved by the client, Liquid Imaging are no longer liable for any errors in the artwork once printed.
COLOUR MATCHING:
All orders are accepted on the understanding that it is not always possible to guarantee an accurate colour balance and Liquid Imaging will not be liable for failure to do so. Colour matching cannot be guaranteed between prints from the same origination printed at different times.
Due to the complexity of the printing process, colours may and do shift. As a print service provider our responsibility stops at printing the supplied file. If the printers or software RIPs we use shift the colours even beyond a reasonable level, we cannot take responsibility. The offer of a reprint or refund will be discretionary in such a situation and no compensation will be given as a result of any consequential loss or damages by any delays caused.
USAGE:
Liquid Imaging use dye based inks, which are strictly for short term use in an indoor environment. Any external use is at the discretion of the client. Liquid Imaging will not be responsible for any such use and any damages thereafter will not be entertained. Liquid Imaging do not put any guarantee on the lifespan of prints. It is the clients’ responsibility to ensure Liquid Imaging’s printing process is suitable for their usage.
SERVICE:
All service times and delivery dates quoted are from the receipt of the Client's orders and origination in our studio (and full payment in the case non-account holders). Liquid Imaging reserves the right to alter service times and delivery dates, if on inspection of the Client’s order they differ significantly from the specification understood by us when the quotation was issued. Liquid Imaging will use its best endeavours to ensure that orders are completed within the times quoted but will not accept any liability for damages in the event of failure to comply. Delivery instructions will be adhered to closely but no responsibility can be accepted for delays.
INSTALLATIONS:
Liquid Imaging must be notified via written order of any Installations ten working days prior to the event to guarantee works. This is also subject to the completion of an installation report sheet for special venues if needed, which will enable us to prepare appropriately. Installation report sheets must be completed five or more working days prior to the event. Installations are also subject to additional charges such as congestion charge, toll fees and parking. Any cancellations must be reported to Liquid Imaging at least 48 hours prior to the event; else a cancellation fee of 50% will be incurred.
Liquid Imaging’ s working hours are 9.15am - 5.45pm Monday to Friday. Any work outside these hours will be charged at time and a half or double time, please see your quotation for confirmation. A standard days installation is up to a maximum of 8 hours, after which additional charges will be incurred at the same rates pro rata to additional hours worked. After each installation, an invoice will be sent to your offices. If you have pre-paid for installations, invoices are for your reference and will indicate that payment has already been received.
Liquid Imaging do not advise the usage of supplied products for external events unless specified and will hold no responsibility for damage or injury involving these products during any event whether it be internal or external.
CLAIMS:
Any other issue with goods received from Liquid Imaging must be reported to Liquid Imaging in writing within 1 hour from receipt of goods by client or his agent. It is necessary that all relevant work and original material be returned to Liquid Imaging for inspection. Any claims made thereafter will not be entertained. In the event that any goods have to be returned to Liquid Imaging no compensation will be given towards delivery costs.
Any claims for damages during transit made via Royal Mail Special Delivery or any third party courier must be made directly with them. Once goods have left our premises using a third party courier company we cannot take responsibility for any damages or compensate as a result. Goods are always checked before leaving our premises.
Any accessories that we supply will not be refunded under any circumstances unless the items received were damaged and notified to us in writing within 24 hours of receiving the goods. This could include items like exhibition tables, custom built stands, wall fixings etc.
In the event there is an issue with production, Liquid Imaging will offer a solution based on a case by case basis. In some instances, and time permitting we will offer a reprint, in other situations we may offer a refund. In the event of any issue with production, irrespective of the cause or result, Liquid Imaging will not be responsible for any losses/damaged incurred as a result. The maximum refund that will be given will be the initial amount paid.
ACCEPTED FILE CONTENT:
Liquid Imaging will not accept any files which contain offensive or pornographic content. We will also not accept any files which are batched up with different artworks. Prices are based on each poster containing one piece of artwork.
LIABILITY:
Liquid Imaging will take all reasonable care in handling Client's materials. Liquid Imaging advises all Clients to insure their materials for their full value against all risks, loss or damage at all times, including transit to and from Liquid Imaging’ s premises. Where original materials are submitted to Liquid Imaging on computer disk or other electronic or digital erasable media, the Client is advised to retain a copy for safe keeping. Liquid Imaging will dispose of any such media after production unless notified by the client in writing at time of ordering. Any loss or damages as a result will not be entertained. In the event the client would like original media to be returned, any costs incurred in postage and packaging will be borne by the client.
LIEN AND RESERVATION OF TITLE:
Liquid Imaging retains title to the goods until all amounts due from the Client are paid in full. In the event of the client being unable to pay his debts, Liquid Imaging may enter the Client's premises and recover the goods, which are its property by virtue of this clause. In the event the client is not in possession of the goods Liquid Imaging will demand immediate payment 5 times the value of the goods plus any costs incurred in recovery.
FORCE MAJEURE:
Liquid Imaging shall not be liable for failure to carry out any contract owing to an act of God, war strikes, lock-outs, fire, storm, breakdown of machinery or any other cause above and beyond our control or owing to inability to procure materials or services except at increased prices.
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